2. Your Obligations/eCommerce
We have taken good measure to ensure that the site has security measures in place and handle all payment information with industry standard practices. However, if you choose to make payments online either in the shop or for membership, you must accept responsibility for the risks of online shopping that standard SSL certificates and data encryption may not be able to protect you against.
eNurse will never request any credit card or account information by email. If you ever receive a request like this please notify us immediately and keep a copy of the email.
While we take your privacy seriously and implement measures to assure the safety of information we collect, you are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorized use of your account details or any other security breech relating to your password. You are also responsible for the privacy of your credit card information while entering it in to our SSL secured checkout. We recommend that you do not use public areas such as internet cafes to order online or sign in to your account. It is your obligation to sign out of your account after each use. We highly advise that you do not allow your web browser to save your password or username.
3. Placing an order for products
You may order Products by selecting and submitting your order through the site in accordance with these terms and conditions.
Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
You agree to provide us with current, complete and accurate details when asked to do so by the Site.
4. Acceptance or rejection of an order
In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
We will do our best to notify relevant customers of any cancellations or rejections of orders.
If we determine that we do not have a particular Product in your order in stock, we will use reasonable endeavours for 30 days to order the relevant Product (“Back Ordered Products”). In this instance, we will do our best to notify you of the relevant Back Ordered Products and the anticipated delivery date.
6. Delivery of products
We will only deliver Products ordered through the Site to a location where we provide delivery services.
You may obtain further information about our delivery timeframes and how we deliver certain Products by calling our Customer Service Team on 1300 886 814. Delivery Fees for your purchase are dependent on your order and location. Within Australia, and for regular orders (purchased on the website), the standard postage will apply (see Postage and Handling information). International postage will be dependent on your location and the size and weight of your parcel. You can request a quote for the postage fee by emailing us ([email protected]) or calling us (1300 886 814).
We recommend that you are present when your parcel/items are delivered as you may need to sign for them. The policy of the courier company will be followed in the case of all deliveries.
7. Cancelling an order
We may cancel your order without any liability to you for that cancellation if:
The products are no longer available
We reasonably believe that the purchase was placed outside of these Terms and Conditions.
If we do cancel your order, we will do our best to notify you of the cancellation and, if you have not paid already, we will not charge you for the order. If you have paid, we will either refund you for the price of the item or will provide you with an in-store credit for the amount of your purchase.
You may cancel an order at any time by contacting our Customer Service Team on [email protected] or 1300 886 814. If the product has already been posted, you may not be refunded the postage amount.
8. Fees and Charges
We will charge you for the purchase price of the item and any postage and handling costs as either provided to you in a personal quote or as stated on the Website.
9. Damaged products and returns
If you purchased insurance with your order, we will cover any loss or damage incurred during transit (up to the total cost of the items purchased or that were included in that parcel). If any items are damaged upon delivery, you can call the Customer Service Team on 1800 886 814 or email us ([email protected]).
We accept returns for items that are still in brand new condition (unused) or that are under warranty. We have the right to refuse refunds or exchanges if we reasonably believe that:
- The item has been used and is no longer new
- The item being returned was not originally purchased from the Website.
- For more information see the Returns, Replacements and Warranties Policy.
We take the protection of your personal information very seriously and as such have put in security measures on the website. We recommend that you do not use public areas such as internet cafes to order online or sign in to your account. It is your obligation to sign out of your account after each use. We highly advise that you do not allow your web browser to save your password or username.
If you have concerns at any time please just contact administration.
We do not store credit card details or provide your personal details to any parties that do not relate specifically to your purchase. In the case your product may be under warranty with the manufacturer, with your permission, we may provide the manufacturer with details that will assist them in honouring the warranty claim.