24hr order processing
At eNurse.com.au we commit to process your order within 24 hours, excluding weekends. We have three postage options.
- Standard/expediated Post – This is the standard postage price, which is a flat rate for anywhere in Australia and for any number of items purchased in the one transaction. We reserve the right to change the price of standard post at any time, however the price will be shown on the website and once you have placed your order, we will not change the fees and charges for your order. For exceptional circumstances, such as large bulk orders, specialised delivery requests or other circumstances, we reserve the right to discuss additional fees and charges for postage and handling. In such cases, we will contact you and inform you of the fees and charges before officially processing your order. The term 'expediated' refers to our 24 hour processing policy and also means that we will use the fastest courier available to deliver your item – this may be with Australia Post or another Courier.
- Express Post – This is a flat rate for anywhere in Australia and for any number of items purchased in the one transaction. While anyone can purchase express post, not all locations in Australia are included in the Australia Post Overnight Postcode Range. Any parcels sent via express post will be delivered according to the Australia Post Pricing and Delivery Guides. For more information, or to see if you are in the Overnight Post Code Range, see their website or call our friendly Customer Service Team on 1300 886 814.
- Insurance – This is one flat rate for all parcels and insures your parcel while in transit with the courier. Any parcels that are lost or damaged during transit will be replaced if insurance was purchased. We reserve the right to refuse replacement of any parcels if we reasonably believe that the item was not lost or damaged during transit.
Most orders placed online will receive a tracking number which will be emailed to the customer (if an email address was provided). You can track your parcel by logging on to the courier's website, calling the courier or by calling our friendly Customer Service Team on 1300 886 814.
eNurse.com.au will post to certain locations overseas. Fees and charges are dependent on the location being posted to and the weight and size of the items being sent. Call our friendly Customer Service Team on 1300 886 814 or email us at firstname.lastname@example.org for a quote.