Loyalty Program

It’s easy? Birthday points, points for following us on Social Media, Refer a Friend and get points, Shop and earn points. We love rewarding you, as nurses and healthcare professionals certainly deserve it.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

Click on Sign In page, top right-hand side of website. If you are already a member of eNurse sign in. If you forgot your password, just click on forgot password. If you are new, create a new account.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account. At checkout, under My Orders at checkout, you will see My Loyalty Points. Click here and you will be signed into your loyalty program. Welcome to the Loyalty Club! Click here to sign in

It’s easy, simply go shopping knowing you have points in your basket. At Checkout, under Order Summary, you will see My Loyalty Points. You must have a minimum of 100 points. Your new purchase, the amount you spend will be added to your next order. $1 = 1 point.

Make sure you are logged in.

Every 100 points earnt =$5. When you join = 200 points, or $10.

When you join = 200 points, or $10. Refer a friend (must not be an existing customer) and they spend $80 (not including postage), you earn 200, or another $10. Every $ you spend = 1 point. Spend $100 and earn $5 on your next purchase. Follow eNurse on Social Media and that’s 20 points each social media channels, eg. Facebook, Instagram, Linkedin, Threads, X.

Absolutely. Every $ you spend will be converted to points towards your next purchase.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at [email protected] to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back into your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team at [email protected] and they will investigate the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them.

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

If you are still having problems using the email referrals, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our team at [email protected] if you need further assistance.

Add your birthday under ways to earn points on the Rewards (enurse.com.au). On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

This answer is only relevant if you have fraud prevention enabled on your Happy Birthday earning rule.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. For you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact [email protected] and we will be happy to assist you.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account.

At checkout, under My Orders at checkout, you will see My Loyalty Points. If you are not signed in, sign in into your loyalty program and start earning points. If you are a new member, you will instantly earn 200 points. Refresh your browser to assist pushing the points through. It may take a minute or so.